# On-Demand Webinar: The Avondale Effect: How Business Process Review Drives Real Change

February 19, 2026

General

## The Avondale Effect: How Business Process Review Drives Real Change

Watch a practical conversation with Abby Schultz, IT Applications Manager for the City of Avondale, AZ, moderated by Brian Weber, CRO at GovPath.

Abby unpacks how her team was facing friction and internal frustration around their permitting platform and chose to step back before making a major investment.

### GovPath’s Business Process Review helped them:

- Identify workflow confusion

- Clarify ownership and reporting

- Engage departments across the city

- Build a prioritized, trackable roadmap

- Execute improvements without replacing their platform

Duration: 1 hour

### What You’ll Learn

- How to surface real issues before investing in a new system

- How to engage departments without creating resistance

- How to build a roadmap that leadership can support

- Where managed support protects day-to-day operations

- How to improve staff and citizen experience without disruption

If you are leading IT in local government and navigating system frustration, this conversation is for you.

### Watch the recording and see Avondale’s process and results.